Guarantee
Our Guarantee
Alexapure Pro® Water Filtration System is backed by a strong warranty program.
We offer a 30-day, no-questions-asked return policy on all unopened products. After 30 days—or for opened products—we will review your return request on a case-by-case basis. Before attempting a return, please keep in mind that performance of filters may vary due to conditions of source water, water turbidity, and seasonal water conditions.
Our goal is to ensure you have a pleasant experience from start to finish!
WARRANTY: LIMITED LIABILITY: Alexapure, LLC makes no warranties of any kind, expressed or implied, statutory, or otherwise, and expressly disclaims all warranties of every kind, concerning the product, including, without limitation, warranties of merchantability and fitness for a particular purpose, except that this product should be capable of performing as described in this product’s data sheet. Alexapure’s obligation shall be limited solely to the refund of the purchase price or replacement of the product proven defective, in Alexapure’s sole discretion. Determination of suitability of this product for uses and applications contemplated by Buyer shall be the sole responsibility of Buyer. Use of this product constitutes Buyer’s acceptance of this Limited Liability.
Please be advised that, for returns of opened-box Alexapure Pros within the 30-day return window, a restocking fee of $75 may be incurred.
Question
Meg Sinn –
Does this work with well water, lake water, and river water?
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Patrick –
Hi Meg,
Water from lakes, rivers and wells can have biological material in them which is why filters for these purposes must have specific capabilities. The capability you’re asking for is the capacity to remove biological material which this filter does. For a deeper dive, here is a link to an 8 minute video we made to discuss the toxin removal capabilities of the Alexapure Pro:
https://youtu.be/v7R0dLKf2MI
With Love,
The Wellness Enterprise ~ The Company that Loves You
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Question
Darlene Cooper –
how does Alexapure®counter top model compare to Berkey’s ?
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Patrick –
Berkey is going through a tough time right now and having all sorts of issues with supply. Alexapure is operating efficiently with available products and deliveries.
Alexapure has solved an important design issue that we consider a flaw with the Berkey. Alexapure filters sit above your filtered water while Berkey filters sit in the filtered water (this refers to their system for fluoride). Sitting in the filtered water can leech the toxins that were removed right back into the water it was removed from.
Alexapure is our choice for a gravity fed, counter top water filter. We particularly like it because it was ACTUALLY laboratory tested with 200 gallons of water and it reduces or removes tough to remove toxins like chlorine. You can see the test results yourself on the Test Results tab of the product page. https://thewellnessenterprise.com/product/alexapure-water-filter/
With Love,
The Wellness Enterprise ~ The Company that Loves You
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