Refunds will not include shipping charges or any other fees such as customs, duty, taxes, credit card fees or bank charges that are paid by TWE during the delivery of your order. In addition, if you buy the product, don’t use it or install it, and then decide you want your money back, we will charge a 20% restocking fee at our sole discretion. This also applies to if you submit an incorrect address with your order or change your mind after an order has been shipped. In these instances we will refund your money less any costs incurred by us.
Special Offers and Bonuses
From time to time TWE may offer sales, bonuses, or other special offers. Offers are independent and may not be combined. Further, sale prices, bonuses or other special offers are only valid during the time period in which they are offered. TWE will not offer rebates, bonuses or special offer items for products that go into a special offer period after your purchase. While we wish we could do this for you, we are unable to because our special offers are dependent upon opportunities we receive from our suppliers and they do not offer us retroactive relief on special offers.
For customers purchasing a special offer or items with bonuses, refunds will be made less the cost of any VitaJuwel products that have been opened. There are no returns on VitaJuwel products whether they were received as bonuses or purchased.