TERMS, CONDITIONS AND DISCLAIMERS

Our policies are a reflection of our love for humanity and desire to educate and uplift. We promise to do our best to support you and treat you as we wish to be treated ourselves. We ask for your understanding that certain legal statements and policies are still necessary as an aspect of our interactions and as such they are listed here.If you have any concerns about our terms and conditions, please contact us.

Please read the following Terms, Conditions and Disclaimers (Terms and Conditions) of use carefully before using this website. Use of this site or purchase of any of our products constitutes acceptance of these Terms and Conditions.

Copyright

The Wellness Enterprise, Inc. (TWE) has invested significant resources to present the materials on this site to support you to understand our products and services and as such we ask that you honor our materials and recognize that we grant you the right to use them for your own personal, non-commercial use only. If you join one of our referral or affiliate programs, you are welcome to use our materials as long as you direct all potential customers to make their purchases through TWE. Copyright 2010-19, TWE ALL RIGHTS RESERVED.

Trademarks

All trademarks, service marks and trade names of TWE used in the site are trademarks or registered trademarks of TWE or third parties. You acknowledge that the Trademarks used and displayed on this Site are and shall remain the sole property of TWE or a third party Trademark owner. You may use our trademarks in any materials that direct people towww.thewellnessenterprise.com or our related websites to purchase the products and services we sell.  

Warranty Disclaimer

The Site, including all software, functions, materials, and information, is provided “as is” without warranties of any kind, either express or implied.  TWE does not warrant or make any representations regarding the operation of this Site, the use, validity, accuracy or reliability of, or the results of the use of the materials on this Site or any other sites linked to this Site.  The materials on this Site may, from time to time, become outdated.  TWE will use its best efforts to update materials on the Site.  TWE does not and cannot guarantee or warrant that the files available for downloading from this Site, if any, will be free from infection, viruses, worms, Trojan horse, or other code that manifest contaminating or destructive properties.  TWE will use its best efforts, but cannot guarantee, that the Site, materials, products, or services offered will be uninterrupted or error-free.  In the event of interruption or error, TWE will use its best efforts to remedy the interruption or error.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a TWE or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

TWE does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, TWE is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, TWE reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to TWE in its sole discretion.

Third-Party Links

In an attempt to provide increased value to our visitors, TWE may link to sites operated by third parties. However, even if the third party is affiliated with TWE, TWE has no control over these linked sites, all of which have separate privacy and data collection practices, independent of TWE These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, TWE seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Limitation of Liability

TWE, its suppliers or other third parties mentioned at or in this Site, will not be liable for any damages, including, without limitation, direct, indirect, special, incidental, or consequential damages, damages resulting from lost profits, lost data or business interruptions arising out of or relating to the use or inability to use this Site, any websites linked to this Site, the materials or other information contained in any or all such sites, whether based on warranty, contract, statutes, regulations, tort, or any other legal theory, and whether or not advised of the possibility of such damages.  If your use of the materials or information from this Site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.

Our liability is limited under all legal theories. The limitation of our liability to you will be valid and enforceable to the maximum extent allowed under the state’s laws where you have legal residence. If your state’s laws do not permit us to exclude certain warranties or conditions or to limit or exclude our liability for certain types of damages, only those lawfully permitted limitations and exclusions in your state will apply to you under this Agreement. You agree that any claims or cause of action under this agreement must be brought within 1 year of the action arising.

You expressly understand and agree that TWE will not be liable to you for any direct, indirect, incidental, special, consequential, exemplary, liquidated or punitive damages that you may incur, even though they may have been caused by TWE, including any losses or damages you may have incurred related to your use of our products or information or water damage caused by our products or improper installation or use of our products. You expressly waive any rights you may have to such damages.

No Liability for Termination of Website Use or Refusal to Sell

You agree that TWE will not be liable to you or to any Third Party for our terminating your access to our Website or our refusing to sell you our Products.

Medical Disclaimer

The products and information from TWE are not offered, intended or implied to be a substitute for professional medical advice, diagnosis or treatment.  The products and materials presented by The Wellness Enterprise,  Inc.  (in all formats including websites, books, ebooks, audio recordings, videos, live calls, course materials, etc.)  are not intended to be used for medical diagnosis or treatment, and are not intended to replace a one-on-one relationship with a qualified healthcare professional.WE DO NOT OFFER MEDICAL ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER OPINION on your conditions or treatment options. SERVICES OR PRODUCTS THAT YOU OBTAIN THROUGH TWE are for information purposes only. Always seek the advice of a physician or other qualified healthcare professional regarding any mental or physical health condition or treatment. Our products and the information we provide have not been evaluated or approved by the FDA. We do not make any health claim benefits or promise health related results from our products.

Money Back Guarantee and Warranty

TWE offers manufacturer guarantees when available. Please see individual product listings for individual money back guarantee and warranty information. We are dedicated to educating you and seeing that you love our products. If you haven’t yet experienced the benefits you were looking for when you made your purchase contact us and we will do our best to support you.

For those who contact us within the time of the money back guarantee period, we are willing to discuss extending the time. All we ask is that you contact us PRIOR to the end of the money back guarantee period and that you strongly consider any advice we may give you about how to best receive the benefits of the product.  

There are no returns for VitaJuwel Water Bottles. Returns for many products are offered because sometimes consumers don’t understand what they are purchasing and sometimes they are disappointed when their order arrives. In the case of VitaJuwel water bottles, people understand the idea of a water bottle with crystals in it and people frequently tell us how their expectations are exceeded when their shipment arrived. VitaJuwel products have been used extensively by hundreds of thousands of satisfied customers. For these reasons, we don’t offer returns for VitaJuwel Bottles.

For those products that receive refunds, customer must contact TWE for a refund authorization code prior to returning any merchandise. Merchandise received after expiration of the money back guarantee or without prior refund authorization will be refused and if customer wishes to have the units shipped back to them, customer will be solely responsible for paying shipping charges.

Refunds will not include shipping charges or any other fees such as customs, duty, taxes, credit card fees or bank charges that are paid by TWE during the delivery of your order.  In addition, if you buy the product, don’t use it or install it, and then decide you want your money back, we will charge a 20% restocking fee at our sole discretion. This also applies to if you submit an incorrect address with your order or change your mind after an order has been shipped.  In these instances we will refund your money less any costs incurred by us.

To receive your money back any product returned must be undamaged. Please see individual product listings for further details. 

Product Warranties, where applicable, are offered by the manufacturer’s of the products we sell. TWE does not offer any additional warranties. In the event you have a warranty claim, contact TWE and we will inform you of the procedures involved.

Special Offers and Bonuses

From time to time TWE may offer sales, bonuses, or other special offers. Offers are independent and may not be combined. Further, sale prices, bonuses or other special offers are only valid during the time period in which they are offered. TWE will not offer rebates, bonuses or special offer items for products that go into a special offer period after your purchase. While we wish we could do this for you, we are unable to because our special offers are dependent upon opportunities we receive from our suppliers and they do not offer us retroactive relief on special offers.

For customers purchasing a special offer or items with bonuses, refunds will be made less the cost of any VitaJuwel products that have been opened. There are no returns on VitaJuwel products whether they were received as bonuses or purchased.

Order ConfirmationWhen you submit your Order, you are offering to buy the Goods or Services at the price set out in the Order on these Terms, Conditions and Disclaimers. We will acknowledge receipt of your Order by email. This acknowledgment email is not an acceptance of your Order. The Contract is not completed until we confirm that we have accepted your Order. The confirmation of your order will be when you receive email confirmation of shipping your product.The Order constitutes an offer by you to buy the Goods or Services specified in your Order, on these Terms, Conditions and Disclaimers. All Orders are subject to acceptance by TWE Where The Wellness Enterprise Inc. accepts an Order, it will confirm its acceptance of your Order to you by email. This email is referred to as our “Shipping Confirmation”. Upon issue of a “Shipping Confirmation” there will be a binding Contract between us subject to and in accordance with these Terms of Purchase.We check the prices on our Website regularly. However, if we find the price for Goods or Services has changed when we receive your Order we will contact you and ask if you wish to proceed.If the Goods or Services stated in your Order are no longer available, we may offer you substituted Goods or Services of a similar nature and quality. Again, in this case, we will contact you and ask if you wish to proceed.

In both cases, if you confirm that you do wish to proceed with your Order, please remember that we will still not be under an obligation to supply the Goods or Services to you until we have sent you a “Shipping Confirmation”.

If any of the Goods or Services ordered are unavailable, only the price and delivery cost relating to the available Goods or Services will be debited.

Our Right to Refuse Sale of Product

We, at our sole discretion, reserve the right to refuse to sell our Products to any person or Entity for any reason whatsoever.

When you add a “Note” to your order TWE will do its best to honor it. An example of the type of note we can honor is “leave by back door” and pass that note to the shipper. However, we are unable to honor other notes such as those that say “mark item as gift or sample to reduce customs value.” TWE is not obligated to respond to your note and does so on a best efforts basis. All orders are processed according to the terms and conditions contained herein.

Shipments

We will ship your product to you anywhere in the world. It is your responsibility to pay all applicable taxes including customs, duties, fees, tariffs and taxes. Most orders ship within 24 hours and all orders within 7 business days unless a product is out of stock. If it’s going to be longer than 7 days we will communicate with you about it. TWE assumes risk of loss or damage until the tracking information indicates the order has been delivered at which point all risk shifts to the customer. Please be sure you have a safe delivery location. If you have concerns that you won’t receive your package safely once it is delivered to your shipping address, contact us before your order is shipped. 

International shipments are subject to customs and duties. With the proliferation of software to track orders, countries are becoming more sophisticated in collection of these fees. As the consumer you are solely responsible for all tax, custom and duty charges.

Damage Caused During Shipping

Sometimes items are damaged during shipping. In most of these cases, compensation can be received by TWE from the shipper. However, to do so requires prompt disclosure of the damage and proof in the form of photos of the products and the box.

Please inspect your order immediately upon arrival and communicate within 3 days any damage caused during shipping. TWE will work with customers to replace / exchange products damaged during shipping as long as the damage is reported within 3 days of arrival. For reports made after 3 days, there are no guarantees of replacement / repair. For reports of damage made more than 3 days after arrival, TWE will do its best to replace / exchange items, however no guarantees are offered and outcomes are dependent on compensation to TWE by the shipper.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by TWE without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Affiliate Disclaimer

We want to let you know that we have an affiliate relationship with some of the companies whose products or services are recommended on this site. There is no guarantee any of the products and services mentioned on this site will create the same results for you that they have for others. With that said, your trust means everything to us and we don’t ever recommend anything lightly.

Typographical Errors

In the event that a TWE product is mistakenly listed at an incorrect price, The Wellness Enterprise reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. TWE reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TWE shall issue a credit to your credit card account in the amount that you paid.

Indemnification

You agree to indemnify, defend, and hold harmless TWE its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Failure to Prosecute is not a Waiver

The failure of TWE to attempt to enforce any of its rights under this Agreement shall not constitute a waiver of its right to pursue any prior or subsequent breach of this Agreement.

Severability

The provisions or paragraphs of this Agreement shall be severable. If any provision or paragraph is held by a court of competent jurisdiction to be invalid, void, or otherwise unenforceable, the remaining provisions or paragraphs shall remain enforceable to the fullest extent permitted by law.

Jurisdiction/Governing Law/Venue

This Agreement shall be governed by and construed in accordance with the laws of the State of Massachusetts and any applicable federal laws. You and TWE agree that any disputes arising out of this agreement must be fully and finally resolved by a single independent arbitrator in Plymouth County Massachusetts whose ruling shall be binding. Further, the arbitrator may not award any punitive or special damages and each party waives any rights it may have to these damages.

Revisions to this Agreement

TWE may revise this Agreement at any time without notice by updating this posting.  By using this Site you agree to be bound by any such revisions and should therefore periodically visit this Site and page to determine the current terms and conditions of use to which you are bound.