Shipping and Logistics
- All orders are in US dollars.
- Free shipping for orders over $75 shipped in the United States including Alaska, Hawaii and all U.S. territories. For orders under $75 shipped in the United States there is a $15 shipping fee.
- Free Shipping for orders over $250 shipped outside the United States. For orders under $250 shipped outside the United States there is a $30 shipping fee.
- For orders over $250 interest-free payment plans available in the shopping cart as you check out.
- Warranties and money-back guarantee by brand as written inside each product listing.
- Special discounts are available for international orders to offset customs, duties and taxes.
Discount to Offset Customs, Duties and Taxes
We love international customers! In addition to offering free international shipping on orders over $250, to offset customs, duties and taxes, The Wellness Enterprise offers a special discount for international shipments. Discounts may not be combined with any other offers. Discount is ONLY valid for shipments sent outside of the United States.
Shipping & Delivery Time
We will ship your product to you anywhere in the world. Most orders ship within 24 hours and all orders within 7 business days, unless a product is out of stock. Delivery times are 3-5 days for the lower 48 states; 5-7 days for Alaska and Hawaii and 14-30 days for international orders. International customers please be patient with our free shipping. Delivery times can be as long as 30 days. Your package will get there.
Tracking your Domestic Shipment
You will receive an automated email with tracking information once your order has shipped. Simply click the link in the email to see the location of your package. If you do not see the email, please look into your spam folder.
Tracking your International Shipment
OUR PROCESS FOR INTERNATIONAL SHIPMENTS IS UNUSUAL. PLEASE PAY ATTENTION TO THE NOTES BELOW.
When you place your order for international delivery, the first thing we do is ship it from our U.S. warehouse to our international export warehouse in Illinois. Your tracking will show your package being delivered in Illinois and not to your shipping address. Once your package is in Illinois it will be exported to your shipping address. Please note tracking for international shipments usually requires 3-5 business days before an update can be seen. We know this is an unusual process and not what people are used to, and, it supports us to provide you with free shipping and a customs, duty and tax offset. Please be patient and allow the process to deliver your package. Usual delivery times are 14-30 days.
Interest-Free Payment Plans
To make it easy for you to afford healthy water, we offer interest free payment plans on orders over $250! When you choose “Splitit” in the shopping cart at checkout your purchase will be split into 4 equal payments. The way it works is the full amount of your purchase will be authorized on your credit card. The actual charge at the time of purchase will be for one fourth of the amount due. Please don’t be confused by the difference between an authorization (the full amount) and what you are actually charged (25% of the total purchase.) This service is not offered for debit cards, it is for credit cards only.
Paypal credit and Paypal payments plans are also offered at checkout. Details depend on your relationship with Paypal so contact them for further details.
Promptly Inspect Your Package When it Arrives
It is important to inspect your shipment upon arrival and communicate within 3 days any damage caused during shipping. If your order is damaged, please forward one clear photo of the damage of the product and one clear photo of the package it came in to email@example.com along with your order number. We will work with customers to replace / exchange products damaged during shipping as long as the damage is reported within 3 days of arrival. For reports made after 3 days, there are no guarantees of replacement / repair.
For information on refunds and exchanges, click here.