Welcome to The Structured Water SuperStore. We’re here to serve and support you.
This page contains everything you need to know about order handling and shipping.
All orders are in US dollars and receive:
- Free shipping
- Interest free payment plans available
- Warranties and money back guarantee by brand
- For International orders we pay all duty and taxes so you pay only the amount in the shopping cart
We will ship your product to you anywhere in the world. Most orders ship within 24 hours and all orders within 7 business days, unless a product is out of stock. Delivery times are 2-3 days for the lower 48 states; 4-5 for Alaska and Hawaii and 6-10 for international.
As of today, October 31, 2019 our tracking system is in flux. Once our tracking system is solidified we will update this paragraph to let you know how to access your tracking information.
INTEREST FREE PAYMENT PLANS
To make it easy for you to fit your purchase within your financial means, we offer 3 payment interest free payment plans on orders over $299! At checkout, choose the monthly installment plan option. When you activate an interest free payment plan, the full amount of your purchase will be authorized on your credit card. The actual charge will be for one third of the amount due. This service is not offered for debit cards, it is for credit cards only.
WE PAY SHIPPING, DUTY, CUSTOMS AND TAXES FOR ALL INTERNATIONAL ORDERS
We love shipping structured water units internationally and watching structured water support people around the globe. To relieve the concerns over duty, customs and taxes we pay all duty, customs and taxes on international shipments. Customers outside of the United States pay only the total in the shopping cart.
Please note tracking for international shipments updates 3-5 business days after your purchase. Your package will be shipped from the United States using various carriers and will eventually be delivered to your address by your local mail carrier.
To shop for items eligible for free shipping with duty, customs and taxes paid, click here:
International Duty Paid
SPECIFIC SHIPPING AND ORDER INFORMATION BY BRAND
Natural Action Technologies
Natural Action Technologies devices are very durable and as such have almost no complications in shipping. Each Natural Action Structured Water Unit comes with a 10 year manufacturer’s warranty and a 90 day Money Back Guarantee.
UMH devices are durable and as such have very few complications in shipping. Each UMH Structured Water Unit comes with a 5 year manufacturer’s warranty and a 90 day Money Back Guarantee.
UMH Sango Mineral Cartridge is guaranteed against defects in materials and workmanship. New products may be returned within 90 days for a full refund minus restocking fee of up to 20% determined by The Wellness Enterprise Inc’s sole discretion. Used products may not be returned
There are no returns for VitaJuwel Water Bottles. Returns for many products are offered because sometimes consumers don’t understand what they are purchasing and sometimes they are disappointed when their order arrives. In the case of VitaJuwel water bottles, people understand the idea of a water bottle with crystals in it and people frequently tell us how their expectations are exceeded when their shipment arrived. VitaJuwel products have been used extensively by hundreds of thousands of satisfied customers. For these reasons, we don’t offer returns for VitaJuwel Bottles.
VitaJuwel products are made of glass and therefore it is important to inspect your shipment upon arrival and communicate within 3 days any damage caused during shipping. Forward one clear photo of the breakage of the product and one clear photo of the package it came in to email@example.com along with your order number. We will work with customers to replace / exchange products damaged during shipping as long as the damage is reported within 3 days of arrival. For reports made after 3 days, there are no guarantees of replacement / repair.
REFUNDS / EXCHANGES
For refunds, customer must contact TWE prior to returning any merchandise. Merchandise received after expiration of the money back guarantee or without prior refund authorization will be refused and if customer wishes to have the units shipped back to them, customer will be solely responsible for paying shipping charges.
Refunds will not include shipping charges or any other fees such as customs, duty, taxes, credit card fees or bank charges that are paid by TWE during the delivery of your order. In addition, if you buy the product, don’t use it or install it, and then decide you want your money back, we will charge a 20% restocking fee at our sole discretion. This also applies to if you submit an incorrect address with your order or change your mind after an order has been shipped. In these instances we will refund your money less any costs incurred by us.
To receive your money back any product returned must be undamaged. Please see individual product listings for further details.
Customer is solely responsible for return shipping.
Product Warranties, where applicable, are offered by the manufacturer’s of the products we sell. TWE does not offer any additional warranties. In the event you have a warranty claim, contact TWE and we will inform you of the procedures involved.
When you submit your Order, you are offering to buy the Goods or Services at the price set out in the Order on these Terms, Conditions and Disclaimers. We will acknowledge receipt of your Order by email. This acknowledgment email is not an acceptance of your Order. The Contract to ship you a specific product at an agreed price is not completed until we confirm that we have accepted your Order. The confirmation of your order will be when you receive email confirmation that your order has been shipped.
When you add a “Note” to your order TWE will do its best to honor it. An example of the type of note we can honor is “leave by back door” and pass that note to the shipper. TWE will do its best to respond to your note, however, TWE is not obligated to do so.